My view from 7F

TSA employees at gate 8, Terminal E, DFW airport provided a great experience for me and other travelers this morning. How, you may ask? These TSA employees displayed happiness with their jobs and provided excellent customer engagement. No frustrated robot talking folks here! TSA agents at the other DFW terminals should be trained by these folks.

I also noticed the travelers and gate agents at United gate 8 seemed happy and calm. This E terminal experience makes me wonder are we the American Airline travelers that unhappy at DFW American terminals or is it the airline and terminal employees? So who is really setting the mood at DFW’s terminal A, C, and D?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s